Help with COMU
COMU helps private residential communities organise bookings, facilities and matches. Access requires an invitation or approval from your community administrator.
Frequently asked questions
How do I join my community?
You need an invitation or approval from its administrator. Open the invitation link on your iPhone using the email address that received it. If you are signed in to a different account, switch accounts and reopen the link. If it has expired, ask the administrator for a new invitation.
How do I create and subscribe a community?
When self-service signup is available, create a personal account in the administration panel and prepare the community. COMU reviews your authority to represent it. You can then review the proposal, tax breakdown and documents under Subscription; Stripe opens only after you accept the terms. The community can be activated after payment or an authorised trial is confirmed and you complete the minimum setup.
Where can I find invoices, change my card or cancel?
Open Billing for your community in the administration panel. It shows the current status and available invoices. Stripe's secure portal lets you update a payment method and manage cancellation of the next renewal. If a payment is pending, wait for Stripe confirmation before trying again.
How do I book or cancel?
Use Book to see facilities, opening times and availability. Your community sets the rules and limits. Your bookings appear in My bookings; you can cancel future bookings when the rules allow it.
How do I join a match?
Use Play to see open matches, request a place, invite neighbours and share when you are available. Some options depend on your community's settings.
How do I report offensive content or harassment?
In the app, use ‘Report content’ on a shared bio or note. You can also block that person from social features. For an incident linked to a booking, open ‘My community reports’ from Help. Describe what happened without including passwords, codes or unnecessary personal data.
Where can I find facilities and rules?
Facilities appear under Book. Check their hours and conditions before confirming. Community rules are available in the app once your administrator has published them.
I have forgotten my password
On the sign-in screen, tap ‘Forgot password’. We will email a single-use link to your account address. Open it on your iPhone and set a new password. If it does not arrive, check your junk folder and ask your community administrator or email support.
How do I request account deletion?
In the app, open Account → Account deletion. You can verify your identity, send a request and check its status or receipt. Automatic account deletion currently applies only to synthetic QA accounts. A separate process and privacy policy must be approved before real residents join.